We’ve put together a load of answers to the questions we’re asked most frequently. We hope the list below will help with your query but if not, please do give us an email at firstname.lastname@example.org.
I have a food allergy / specific dietary requirement. Which of your products can I eat?
All of our soups, sauces, pestos + misos are meat, nut, gluten and dairy free. Are you allergic to something else? All allergenic information is on the back of the pot, and will be highlighted in bold.
How do I go about recycling the pots?
Give the pot/lid a quick rinse, to make sure it’s clean.
If you can, squash the pot/lid (or just stack them), to save space in your recycling bin.
Find out where and when your recycling will be collected, on your local council’s website.
Top tip – if your council doesn’t accept plastic pots as part of its household recycling scheme, you can use them as freezer-proof food storage (great for homemade soups and stews), or even as plant pots!
Can I freeze your fresh soups?
Our soups are best eaten fresh, so we don’t recommend freezing them.
I’d really like to work for Tideford Organics – do you have any jobs going?
That’s great news! For any job enquiries, please give us an email at email@example.com, and we’ll get back to you as soon as possible.
I find your pots difficult to open – is there an easier way to get into them?
The easiest way to open our products is to find the opening tab on the rim of the pot (to the left of the ‘open here’ arrow) + pull the tab upwards using your thumb.
The tab will break easily, exposing a section of the lid which can then be lifted up to open the pot.
Some customers may find this difficult, particularly if they have restricted mobility in their hands. If this is the case, we recommend using a kitchen multi opener. It’ll be worth it once you tuck in!
Can your soups be eaten cold?
Our soups can be eaten cold, as we’ve already cooked them for you – but we think they taste much better if you heat them up.
What’s the best way to store my unfinished pot of soup?
Once you’ve poured out the amount of soup you’d like to eat, simply replace the lid and pop the pot back into the fridge. Eat the rest up within the next 24 hours.